Robert Hudson: Integrative Psychotherapy, Counselling, Coaching & Consultancy
Robert Hudson: Integrative Psychotherapy, Counselling, Coaching & Consultancy
Is a model for helping over the phone. It is based on establishing and maintaining a supportive counselling relationship. It focuses on constructively working with the caller to respond to their feelings and address their immediate concerns. It ends by facilitating links with ongoing support after the call. It is about establishing rapport - provide support, engage the person who has the problem (don't just address the problem the person has). Attend to and contain the caller's feelings and distress. Contain anxiety. In addition, it's not about problem solving and giving advice.